Delta Consultores
    Publicado
    abril 13, 2018
    Ubicación
    Tipo de empleo

    Descripción

    Job Duties:



    -Level 1 and Level 2 support for customers and partners all around the world (and 24/7 on-call)

    -Direct handling of the troubleshooting phase including phone communication and remote sessions with the stakeholders

    -Constant tracking of every request from the beginning until its resolution

    -Take part in follow-up meetings with the different teams of the organization involved in the resolution of a given topic

    -Update, maintain and enhance the knowledge base



    To see full job offer, please go to nexthink website > company > careers
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